Welcome to Stone Blade Entertainment Customer Service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@stoneblade.com.

 
 

Stone Blade Entertainment

David Benefield April 21, 2014 10 SolForge Help

If you have obtained an Item that cannot be purchased in the store, such as:

  • A Tournament Prize Pack
    • Platinum Prize Pack
    • Gold Prize Pack
    • Silver Prize Pack
    • Bronze Prize Pack
  • A One time Purchasable item
    • Rise of the Forgeborn Legendary Chest (RotF Chest)

These Items can be found in your inventory screen. You can get to your inventory by clicking the 'Inventory' button on the bottom middle of the screen when in the Play, Store, or tournaments screen. See images:

Get_to_inventory.jpg   SF_Support_Inventory_Screen.JPG

nick fiorillo Jan 14 SolForge Help

We've received some questions regarding the preconstructed decks available on Steam and how players can claim them on the appropriate account. 

The DLC is set up to credit the items to the next SolForge account you log into on Steam after purchasing them. This means that if you are a regular iOS user who wishes to purchase the Steam DLC, you will need to purchase the items and then log in so that you can claim them. Similarly, it means that if you use multiple SolForge accounts with the same Steam account, you should make sure you are logged into the one you wish to claim the DLC content on, since SolForge will automatically log you in with the most recent credentials used whenever you open the program.

If you have any issues with the Steam DLC, such as getting the items credited to the incorrect account, please contact us at support@stoneblade.com and we will work with you to fix your problem.